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feat(workflow): 14-day beoordeling escalation timer + hosted worker (S-14, refs #15)

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Add a non-interrupting P14D boundary timer on the Beoordelen user task that fires
an external-worker task (BeoordelingEscaleren) to the escalation end; wire the
hosted BeoordelingEscalatiePump and register the escalation client/processor in DI.
On timeout the still-open beoordeling is reassigned to teamlead (ADR-0015).

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
Niek Otten
2026-07-17 09:06:27 +02:00
parent 33160fa7d0
commit aa6132a6a9
3 changed files with 97 additions and 1 deletions
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44
workflows/registratie.bpmn
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@@ -15,7 +15,12 @@
S-11 adds withdrawal: while parked at Beoordelen the citizen can trek de aanvraag in — an
interrupting message boundary event (RegistratieIngetrokken) cancels the task and ends the
process via a dedicated "ingetrokken" end (ADR-0014). The Workflow Client delivers the message
to the task's execution; the BPMN owns the cancellation path. -->
to the task's execution; the BPMN owns the cancellation path.
S-14 adds escalation: a NON-interrupting boundary timer (P14D) on Beoordelen. If a behandelaar
has not picked the task up within 14 days it fires a parallel token to an external-worker task
(BeoordelingEscaleren); the Workflow Client reassigns the still-open Beoordelen task from the
behandelaar group to teamlead (ADR-0015). The Beoordelen task stays open throughout — the timer
only changes who may claim it. -->
<message id="Message_Ingetrokken" name="RegistratieIngetrokken"/>
<process id="registratie" name="Registratie ontvangen" isExecutable="true">
@@ -45,6 +50,25 @@
<sequenceFlow id="flow4" sourceRef="Ingetrokken" targetRef="endIngetrokken"/>
<endEvent id="endIngetrokken" name="Registratie ingetrokken"/>
<!-- Escalation (S-14): non-interrupting P14D boundary timer on Beoordelen. On timeout a parallel
token runs EscaleerBeoordeling, an external-worker task the Workflow Client picks up to
reassign the still-open Beoordelen task from behandelaar to teamlead (ADR-0015). -->
<boundaryEvent id="EscaleerTimer" attachedToRef="Beoordelen" cancelActivity="false">
<timerEventDefinition>
<timeDuration>P14D</timeDuration>
</timerEventDefinition>
</boundaryEvent>
<sequenceFlow id="flow5" sourceRef="EscaleerTimer" targetRef="EscaleerBeoordeling"/>
<serviceTask id="EscaleerBeoordeling" name="Beoordeling escaleren"
flowable:type="external-worker"
flowable:topic="BeoordelingEscaleren"/>
<sequenceFlow id="flow6" sourceRef="EscaleerBeoordeling" targetRef="endEscaleren"/>
<endEvent id="endEscaleren" name="Beoordeling geëscaleerd"/>
</process>
<bpmndi:BPMNDiagram id="diagram">
@@ -83,6 +107,24 @@
<omgdi:waypoint x="450" y="165"/>
<omgdi:waypoint x="450" y="220"/>
</bpmndi:BPMNEdge>
<bpmndi:BPMNShape id="s_escaleerTimer" bpmnElement="EscaleerTimer">
<omgdc:Bounds x="480" y="70" width="30" height="30"/>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="s_escaleerBeoordeling" bpmnElement="EscaleerBeoordeling">
<omgdc:Bounds x="580" y="20" width="120" height="60"/>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="s_endEscaleren" bpmnElement="endEscaleren">
<omgdc:Bounds x="760" y="35" width="30" height="30"/>
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="e_flow5" bpmnElement="flow5">
<omgdi:waypoint x="495" y="70"/>
<omgdi:waypoint x="495" y="50"/>
<omgdi:waypoint x="580" y="50"/>
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="e_flow6" bpmnElement="flow6">
<omgdi:waypoint x="700" y="50"/>
<omgdi:waypoint x="760" y="50"/>
</bpmndi:BPMNEdge>
</bpmndi:BPMNPlane>
</bpmndi:BPMNDiagram>
</definitions>