feat(workflow): beoordeling escalation to teamlead after 14 days (S-14, closes #15) (#99)

## What & why

S-14: a beoordeling a behandelaar does not pick up within **14 days** escalates to the **teamlead**.

A non-interrupting `P14D` boundary timer on the `Beoordelen` user task fires an external-worker task
(`BeoordelingEscaleren`); the domain's escalation worker reassigns the still-open task's candidate group
from `behandelaar` to `teamlead`. The task keeps its identity — only who may claim it changes. The
escalation-via-external-worker decision is recorded in **ADR-0015** (proposal #98); it upholds §8.2
(the Workflow Client stays the only code that talks to Flowable) and keeps Flowable a stock image.

Closes #15

## Definition of Done

- [x] Linked Gitea issue (above).
- [x] Failing test committed before the implementation.
- [x] Implementation makes the test pass; refactor commit if structure improved.
- [x] Conventional Commits referencing the issue (`refs #NN`).
- [x] CI green — all Gitea Actions jobs.
- [x] `docker compose up` from a fresh clone reaches green health checks within 3 minutes (no new services; escalation is additive to the domain worker).
- [x] Docs updated (ADR-0015, demo note).
- [x] ADR added (`docs/architecture/adr-0015-beoordeling-escalation.md`).
- [x] Demo note in `docs/demo-script.md`.

## How it was built (TDD)

- **Workflow Client** (`IBeoordelingEscalatieClient`): acquire `BeoordelingEscaleren` jobs → find the open `Beoordelen` task in the instance → add `teamlead`/remove `behandelaar` candidate group → complete the job. Red → green.
- **Escalation drain loop** (`BeoordelingEscalatieProcessor`) + hosted `BeoordelingEscalatiePump`, mirroring the OpenZaak worker. Red → green.
- **BPMN**: non-interrupting `P14D` boundary timer on `Beoordelen` → external task → escalation end.
- **Both branches** (escalate after timeout; no-op when completed in time) covered by the `Een beoordeling escaleren` acceptance scenarios + Workflow Client unit tests.
- **Live integration**: `verify-domain` fires the timer early via Flowable's management API and asserts the reassignment to teamlead.

## Notes for reviewers

- Interface segregation: escalation is on `IBeoordelingEscalatieClient`, separate from the OpenZaak worker's `IExternalWorkerClient`.
- Reassignment is two REST hops (add teamlead, remove behandelaar); idempotent on redelivery — see ADR-0015 consequences.
- Local checks green: domain unit tests (104), acceptance (13), `dotnet format --verify-no-changes`, Release build (0 errors), **domain mutation 96.69%** (break 90). The `run-domain-check.sh` escalation path is CI-verified on verify-stack (local full-stack run is constrained here).
- `BeoordelingEscalatiePump` excluded from mutation, mirroring the existing `OpenZaakJobPump` exclusion.

Reviewed-on: #99

docs/architecture/adr-0015-beoordeling-escalation.md

@@ -0,0 +1,77 @@
+# ADR-0015: Beoordeling escalation reassigns via an external-worker task
+
+- **Status:** Accepted
+- **Date:** 2026-07-17
+- **Deciders:** Respellion engineering
+- **Relates to:** S-14 (#15); proposal #98. Builds on ADR-0009 (external-task worker / Workflow
+  Client), ADR-0013 (behandel-portal wiring, the `Beoordelen` user task), ADR-0014 (the boundary-event
+  pattern on `Beoordelen`).
+
+## Context
+
+S-14 escalates a beoordeling that a behandelaar does not pick up in time: after 14 days the case must
+move to the `teamlead` role (PRD §5, flow 5). The `Beoordelen` user task already exists, claimable by
+the `behandelaar` candidate group; the teamlead role is seeded in the medewerker realm.
+
+Two forces shape this.
+
+1. **The task must stay open.** Escalation changes *who may claim* an unclaimed beoordeling, not the
+   work itself — so the timer must be **non-interrupting**: the `Beoordelen` task keeps running while
+   escalation happens alongside it.
+2. **Reassigning an open task's candidate group needs code.** Flowable cannot rewrite the candidate
+   groups of an already-open user task from BPMN XML alone — that requires either a Java delegate/listener
+   embedded in the engine, or an out-of-process actor driving the REST API. The repository has held a
+   "stock Flowable image, no custom jars; the Workflow Client is the only code that talks to Flowable
+   (§8.2)" posture since ADR-0009.
+
+## Decision
+
+**A non-interrupting `P14D` boundary timer on `Beoordelen` fires an external-worker task
+(`BeoordelingEscaleren`); the Workflow Client reassigns the still-open `Beoordelen` task from the
+behandelaar group to teamlead.**
+
+- **Modelled in BPMN, driven by an external worker.** The timer routes a parallel token to an
+  `external-worker` service task on the `BeoordelingEscaleren` topic, ending at a dedicated "Beoordeling
+  geëscaleerd" end event. The model owns *when* escalation happens; the Workflow Client — the only code
+  that talks to Flowable (§8.2) — owns *how* the reassignment is applied, exactly as `OpenZaakAanmaken`
+  delegates the ZGW call (ADR-0009). No custom code runs inside Flowable.
+- **Reassignment is a candidate-group swap.** The escalation worker finds the still-open `Beoordelen`
+  task in the escalating instance (task query by `processInstanceId` + `taskDefinitionKey`), adds
+  `teamlead` as a candidate group via the task identity links, then removes `behandelaar`. The task now
+  belongs to the teamlead; its history and variables are untouched.
+- **Best-effort, mirroring beoordeling and withdrawal.** If the task is no longer open — the behandelaar
+  completed it in the window before the timer fired — the reassignment is a no-op. A failed reassignment
+  leaves the escalation job un-completed so Flowable redelivers it (§8.6), consistent with the
+  `OpenZaakAanmaken` worker.
+- **Segregated interface.** The escalation methods live on `IBeoordelingEscalatieClient`, separate from
+  the `OpenZaakAanmaken` worker's `IExternalWorkerClient`, so the OpenZaak worker never sees escalation
+  (interface segregation). Both are implemented by the one `FlowableWorkflowClient`.
+
+## Consequences
+
+**Positive**
+
+- The escalation trigger is visible in `registratie.bpmn`; Flowable stays a stock image, and the
+  Workflow Client remains the sole Flowable client (§8.2 upheld, not bent).
+- Reuses the external-worker mechanics (topic acquire/complete, hosted pump, per-tick scope,
+  redelivery-on-failure) wholesale — the new code is one client capability, one processor, one pump.
+- Escalation latency is bounded by the worker's poll interval (seconds) — negligible against a 14-day
+  timer.
+
+**Negative / costs**
+
+- Escalation is two REST hops (add teamlead, remove behandelaar) rather than one atomic update; between
+  them the task is briefly claimable by both groups. Harmless at these volumes, and the pair is idempotent
+  on redelivery.
+- The Flowable identity-link and management-job REST shapes are validated live (verify-domain fires the
+  timer early via the management API), not in the Workflow Client's unit tests, which stub the HTTP
+  exchange and assert only the request shape — consistent with ADR-0009 and ADR-0014.
+
+## Alternatives considered
+
+- **Flowable timer/task listener (Java delegate).** Reassign in-engine when the timer fires. Rejected:
+  it needs a custom jar in Flowable, breaking the stock-image, REST-only posture and adding a build/deploy
+  surface to the engine for no capability the external-worker route lacks.
+- **Interrupting timer that re-creates the task for teamlead.** Cancel `Beoordelen` and start a fresh
+  teamlead task. Rejected: it loses the task's identity/history and complicates correlation, where a
+  candidate-group swap on the same task expresses "the same work, now the teamlead's" directly.

docs/demo-script.md

@@ -298,3 +298,48 @@ interrupting boundary event ends it → the werkbak drops the case.
 > DigiD submit → trek aanvraag in → ingetrokken is the Playwright happy path
 > (`tests/e2e/withdrawal.spec.ts`); the owner-scoping + workflow cancellation are covered by the
 > `Een registratie intrekken` acceptance scenarios and the domain live check.
+
+## S-14 — Beoordeling escalation: 14 days unclaimed → teamlead (#15, ADR-0015)
+
+A beoordeling a behandelaar does not pick up within 14 days escalates to the teamlead. A
+non-interrupting boundary timer on the `Beoordelen` task fires a `BeoordelingEscaleren` external task;
+the domain's escalation worker reassigns the still-open task's candidate group from `behandelaar` to
+`teamlead`, so it moves from the behandelaar werkbak into the teamlead's. The `Beoordelen` task keeps
+its identity throughout — only who may claim it changes.
+
+The timer is 14 days, so the demo fires it early through Flowable's management API (exactly what the
+verify-domain check automates):
+
+```bash
+# 1. Submit at the self-service portal (http://localhost:8140/, jan-burger / test123). The case
+#    parks at Beoordelen, visible in the behandelaar werkbak (http://localhost:8142/, merel-behandelaar)
+#    but NOT claimed.
+#
+# 2. Find the parked instance and its Beoordelen task, then fire the boundary timer early:
+FL=http://localhost:8090/flowable-rest/service
+PID=$(curl -s -u rest-admin:test -X POST "$FL/query/tasks" -H 'Content-Type: application/json' \
+  -d '{"processDefinitionKey":"registratie","taskDefinitionKey":"Beoordelen"}' \
+  | python3 -c 'import sys,json;print(json.load(sys.stdin)["data"][0]["processInstanceId"])')
+TID=$(curl -s -u rest-admin:test -X POST "$FL/query/tasks" -H 'Content-Type: application/json' \
+  -d '{"processDefinitionKey":"registratie","taskDefinitionKey":"Beoordelen"}' \
+  | python3 -c 'import sys,json;print(json.load(sys.stdin)["data"][0]["id"])')
+TJ=$(curl -s -u rest-admin:test "$FL/management/timer-jobs?processInstanceId=$PID" \
+  | python3 -c 'import sys,json;print(json.load(sys.stdin)["data"][0]["id"])')
+curl -s -u rest-admin:test -X POST "$FL/management/timer-jobs/$TJ" \
+  -H 'Content-Type: application/json' -d '{"action":"move"}'
+AJ=$(curl -s -u rest-admin:test "$FL/management/jobs?processInstanceId=$PID" \
+  | python3 -c 'import sys,json;print(json.load(sys.stdin)["data"][0]["id"])')
+curl -s -u rest-admin:test -X POST "$FL/management/jobs/$AJ" \
+  -H 'Content-Type: application/json' -d '{"action":"execute"}'
+#
+# 3. Within a couple of poll cycles the task's candidate group flips to teamlead:
+curl -s -u rest-admin:test "$FL/runtime/tasks/$TID/identitylinks"   # → [{"group":"teamlead","type":"candidate"}]
+```
+
+**The path:** BPMN non-interrupting `P14D` boundary timer on `Beoordelen` → `BeoordelingEscaleren`
+external task → domain escalation worker (`BeoordelingEscalatiePump`) → Workflow Client swaps the task's
+candidate group behandelaar → teamlead (§8.2).
+
+> Both branches (escalate after 14 days; no-op when completed in time) are covered by the
+> `Een beoordeling escaleren` acceptance scenarios and the Workflow Client unit tests; the timer firing
+> and reassignment are asserted live by the verify-domain check.

infra/run-domain-check.sh

@@ -157,4 +157,82 @@ for _ in $(seq 1 15); do
 done
 [ -n "$gone" ] || { echo "FAIL — Beoordelen task for $reg_id2 still active after withdrawal" >&2; docker logs "$dom" 2>&1 | tail -15 >&2; exit 1; }
 echo "OK — withdrawal cancelled the Beoordelen task; the registratie process ended (ingetrokken)"
+
+# ── S-14: escalation. A third registration parks at Beoordelen. We fire its 14-day boundary timer
+# early via Flowable's management API (the timer job is moved to executable and run), which routes a
+# parallel token to the BeoordelingEscaleren external task. The domain's escalation worker acquires
+# it and reassigns the still-open Beoordelen task from the behandelaar group to teamlead (ADR-0015). ─
+echo ">> submitting a third registration to escalate"
+loc3="$(docker run --rm --network "$net" curlimages/curl:latest \
+  -fsS -D - -o /dev/null -X POST "http://$dom_ip:8080/registrations" \
+  -H 'Content-Type: application/json' -d '{"bsn":"123456782"}' \
+  | sed -n 's/\r$//; s/^[Ll]ocation: //p' | head -1)"
+[ -n "$loc3" ] || { echo "FAIL — third POST /registrations returned no Location" >&2; exit 1; }
+reg_id3="${loc3##*/}"
+echo ">> third registration $reg_id3"
+
+# Extracts "<taskId> <processInstanceId>" for a registration from a task-query response on stdin.
+task_and_pid_for_reg() { REG_ID="$1" python3 -c "import os,sys,json
+try:
+    d=json.load(sys.stdin)
+except Exception:
+    d={}
+rid=os.environ['REG_ID']
+t=next((t for t in (d.get('data') or [])
+    if any(v.get('name')=='registrationId' and v.get('value')==rid for v in (t.get('variables') or []))), None)
+print(f\"{t['id']} {t['processInstanceId']}\" if t else '')"; }
+
+# The candidate groups on a task (space-separated, sorted) from a runtime identitylinks response.
+candidate_groups() { python3 -c "import sys,json
+try:
+    links=json.load(sys.stdin)
+except Exception:
+    links=[]
+print(' '.join(sorted(l.get('group') or '' for l in links if l.get('type')=='candidate' and l.get('group'))))"; }
+
+# The first job id in a management jobs/timer-jobs response on stdin.
+first_job_id() { python3 -c "import sys,json
+try:
+    d=json.load(sys.stdin)
+except Exception:
+    d={}
+print(((d.get('data') or [{}])[0]).get('id',''))"; }
+
+echo ">> polling Flowable for its Beoordelen task"
+task_id3=""; pid3=""
+for _ in $(seq 1 30); do
+  resp="$(flcurl -X POST "$fl_base/query/tasks" -H 'Content-Type: application/json' -d "$query" 2>/dev/null || true)"
+  read -r task_id3 pid3 <<<"$(printf '%s' "$resp" | task_and_pid_for_reg "$reg_id3")"
+  [ -n "$task_id3" ] && break
+  sleep 2
+done
+[ -n "$task_id3" ] || { echo "FAIL — no Beoordelen task appeared for registration $reg_id3" >&2; docker logs "$dom" 2>&1 | tail -15 >&2; exit 1; }
+echo ">> Beoordelen task $task_id3 (instance $pid3) is waiting for the behandelaar"
+
+echo ">> asserting the task starts out claimable by the behandelaar group"
+before="$(flcurl "$fl_base/runtime/tasks/$task_id3/identitylinks" | candidate_groups)"
+[ "$before" = "behandelaar" ] || { echo "FAIL — expected candidate group 'behandelaar', got '$before'" >&2; exit 1; }
+
+echo ">> firing the 14-day boundary timer early via the management API"
+timer_id="$(flcurl "$fl_base/management/timer-jobs?processInstanceId=$pid3" | first_job_id)"
+[ -n "$timer_id" ] || { echo "FAIL — no timer job found for instance $pid3" >&2; exit 1; }
+# Move the timer job to an executable async job. Flowable's async executor (running in flowable-rest)
+# then picks it up and fires the non-interrupting boundary event. It may run the job before we can
+# look, so executing it explicitly is a best-effort nudge — tolerate the job already being gone.
+flcurl -X POST "$fl_base/management/timer-jobs/$timer_id" -H 'Content-Type: application/json' -d '{"action":"move"}' >/dev/null
+async_id="$(flcurl "$fl_base/management/jobs?processInstanceId=$pid3" 2>/dev/null | first_job_id || true)"
+if [ -n "$async_id" ]; then
+  flcurl -X POST "$fl_base/management/jobs/$async_id" -H 'Content-Type: application/json' -d '{"action":"execute"}' >/dev/null 2>&1 || true
+fi
+echo ">> timer fired; the BeoordelingEscaleren token is parked for the domain worker"
+
+echo ">> polling until the escalation worker reassigns the beoordeling to the teamlead"
+escalated=""
+for _ in $(seq 1 30); do
+  groups="$(flcurl "$fl_base/runtime/tasks/$task_id3/identitylinks" 2>/dev/null | candidate_groups || true)"
+  [ "$groups" = "teamlead" ] && { escalated=1; break; }
+  sleep 2
+done
+[ -n "$escalated" ] || { echo "FAIL — Beoordelen task not reassigned to teamlead (candidate groups: '$groups')" >&2; docker logs "$dom" 2>&1 | tail -15 >&2; exit 1; }
+echo "OK — the 14-day timer escalated the still-open Beoordelen task to the teamlead"
 exit 0

services/domain/Big.Api/Program.cs

@@ -21,6 +21,7 @@ builder.Services.AddHttpClient<FlowableWorkflowClient>();
 builder.Services.AddTransient<IWorkflowClient>(sp => sp.GetRequiredService<FlowableWorkflowClient>());
 builder.Services.AddTransient<IExternalWorkerClient>(sp => sp.GetRequiredService<FlowableWorkflowClient>());
 builder.Services.AddTransient<IUserTaskClient>(sp => sp.GetRequiredService<FlowableWorkflowClient>());
+builder.Services.AddTransient<IBeoordelingEscalatieClient>(sp => sp.GetRequiredService<FlowableWorkflowClient>());
 builder.Services.AddHttpClient<IAclClient, AclHttpClient>();
 
 builder.Services.AddScoped<SubmitRegistration>();
@@ -30,9 +31,13 @@ builder.Services.AddScoped<WithdrawRegistration>();
 builder.Services.AddScoped<Werkbak>();
 builder.Services.AddScoped<OpenZaakWorker>();
 builder.Services.AddScoped<OpenZaakJobProcessor>();
+builder.Services.AddScoped<BeoordelingEscalatieProcessor>();
 
 // The hosted external-task job worker polls Flowable and drives OpenZaakAanmaken to completion.
 builder.Services.AddHostedService<OpenZaakJobPump>();
+// The escalation worker polls the BeoordelingEscaleren jobs the 14-day timer parks and reassigns
+// each overdue beoordeling to the teamlead (S-14).
+builder.Services.AddHostedService<BeoordelingEscalatiePump>();
 
 var app = builder.Build();
 

services/domain/Big.Application/Ports.cs

@@ -86,3 +86,10 @@ public interface IRegistrationStore
 /// it) and the registration id it carries as a process variable.
 /// </summary>
 public sealed record OpenZaakJob(string JobId, RegistrationId RegistrationId);
+
+/// <summary>
+/// An acquired <c>BeoordelingEscaleren</c> escalation job (S-14): the Flowable job id and the process
+/// instance whose still-open <c>Beoordelen</c> task must be reassigned from behandelaar to teamlead
+/// once the 14-day boundary timer fires (ADR-0015).
+/// </summary>
+public sealed record EscalatieJob(string JobId, string ProcessInstanceId);

services/domain/Big.Infrastructure/BeoordelingEscalatieProcessor.cs

@@ -0,0 +1,37 @@
+using Microsoft.Extensions.Logging;
+
+namespace Big.Infrastructure;
+
+/// <summary>
+/// One poll tick of the beoordeling-escalation worker (S-14, ADR-0015): acquire the parked
+/// <c>BeoordelingEscaleren</c> jobs — the tokens the 14-day boundary timer on <c>Beoordelen</c> spawns
+/// — reassign each instance's still-open <c>Beoordelen</c> task to the teamlead, and complete the job.
+/// A job that fails is logged and left un-completed so Flowable redelivers it (§8.6). Split out from
+/// the hosted pump so the acquire→reassign→complete logic is unit-testable without a running host.
+/// </summary>
+public sealed class BeoordelingEscalatieProcessor(
+    IBeoordelingEscalatieClient client,
+    ILogger<BeoordelingEscalatieProcessor> logger)
+{
+    /// <summary>Acquire and process up to <paramref name="maxJobs"/> escalations. Returns the number acquired.</summary>
+    public async Task<int> PumpOnceAsync(int maxJobs, CancellationToken ct = default)
+    {
+        var jobs = await client.AcquireBeoordelingEscalatieJobsAsync(maxJobs, ct);
+
+        foreach (var job in jobs)
+        {
+            try
+            {
+                await client.ReassignBeoordelingToTeamleadAsync(job.ProcessInstanceId, ct);
+                await client.CompleteBeoordelingEscalatieJobAsync(job.JobId, ct);
+            }
+            catch (Exception ex)
+            {
+                // Leave the job un-completed: its lock expires and Flowable redelivers it (§8.6).
+                logger.LogError(ex, "BeoordelingEscaleren job {JobId} failed; leaving it for redelivery.", job.JobId);
+            }
+        }
+
+        return jobs.Count;
+    }
+}

services/domain/Big.Infrastructure/BeoordelingEscalatiePump.cs

@@ -0,0 +1,49 @@
+using Microsoft.Extensions.DependencyInjection;
+using Microsoft.Extensions.Hosting;
+using Microsoft.Extensions.Logging;
+
+namespace Big.Infrastructure;
+
+/// <summary>
+/// The hosted polling loop of the beoordeling-escalation worker (S-14, ADR-0015): on an interval it
+/// resolves a scoped <see cref="BeoordelingEscalatieProcessor"/> and asks it to drain the parked
+/// <c>BeoordelingEscaleren</c> jobs. A deliberately thin shell — all acquire/reassign/complete logic
+/// lives in the processor, which is unit-tested; this class only owns the timer, the per-tick scope,
+/// and loop resilience. Structurally identical to <see cref="OpenZaakJobPump"/>.
+/// </summary>
+public sealed class BeoordelingEscalatiePump(
+    IServiceScopeFactory scopeFactory,
+    FlowableOptions options,
+    ILogger<BeoordelingEscalatiePump> logger) : BackgroundService
+{
+    protected override async Task ExecuteAsync(CancellationToken stoppingToken)
+    {
+        while (!stoppingToken.IsCancellationRequested)
+        {
+            try
+            {
+                using var scope = scopeFactory.CreateScope();
+                var processor = scope.ServiceProvider.GetRequiredService<BeoordelingEscalatieProcessor>();
+                await processor.PumpOnceAsync(options.MaxJobsPerPoll, stoppingToken);
+            }
+            catch (OperationCanceledException) when (stoppingToken.IsCancellationRequested)
+            {
+                break;
+            }
+            catch (Exception ex)
+            {
+                // A transient fault (e.g. Flowable briefly unreachable) must not kill the loop.
+                logger.LogError(ex, "BeoordelingEscaleren job poll failed; retrying after the poll interval.");
+            }
+
+            try
+            {
+                await Task.Delay(options.PollInterval, stoppingToken);
+            }
+            catch (OperationCanceledException) when (stoppingToken.IsCancellationRequested)
+            {
+                break;
+            }
+        }
+    }
+}

services/domain/Big.Infrastructure/FlowableWorkflowClient.cs

@@ -15,11 +15,14 @@ namespace Big.Infrastructure;
 /// The REST contract here is the one verified against a live flowable-rest engine (ADR-0009).
 /// </summary>
 public sealed class FlowableWorkflowClient(HttpClient http, FlowableOptions options)
-    : IWorkflowClient, IExternalWorkerClient, IUserTaskClient
+    : IWorkflowClient, IExternalWorkerClient, IUserTaskClient, IBeoordelingEscalatieClient
 {
     private const string Topic = "OpenZaakAanmaken";
+    private const string EscalatieTopic = "BeoordelingEscaleren";
     private const string ProcessDefinitionKey = "registratie";
     private const string BeoordelenTaskKey = "Beoordelen";
+    private const string BehandelaarGroup = "behandelaar";
+    private const string TeamleadGroup = "teamlead";
     private const string RegistrationIdVariable = "registrationId";
     private const string ZaakUrlVariable = "zaakUrl";
     private const string BesluitVariable = "besluit";
@@ -106,6 +109,47 @@ public sealed class FlowableWorkflowClient(HttpClient http, FlowableOptions opti
         response.EnsureSuccessStatusCode();
     }
 
+    public async Task<IReadOnlyList<EscalatieJob>> AcquireBeoordelingEscalatieJobsAsync(int maxJobs, CancellationToken ct = default)
+    {
+        var request = new AcquireJobsRequest(EscalatieTopic, options.LockDuration, maxJobs, options.WorkerId);
+
+        var jobs = await PostAsync<AcquireJobsRequest, List<AcquiredEscalatieJob>>(
+            "external-job-api/acquire/jobs", request, ct) ?? [];
+
+        return [.. jobs.Select(job => new EscalatieJob(job.Id, job.ProcessInstanceId))];
+    }
+
+    public async Task ReassignBeoordelingToTeamleadAsync(string processInstanceId, CancellationToken ct = default)
+    {
+        // The escalation token runs in parallel to the still-open Beoordelen task (non-interrupting
+        // boundary timer); find that task in this instance so we can move it to the teamlead. If the
+        // behandelaar completed it just before the timer fired there is nothing to reassign — a
+        // best-effort no-op (the timer/completion race, cf. §8.6).
+        var query = new TaskByInstanceQueryRequest(processInstanceId, BeoordelenTaskKey);
+        var page = await PostAsync<TaskByInstanceQueryRequest, TaskQueryResult>(
+            "service/query/tasks", query, ct);
+
+        var task = page?.Data?.FirstOrDefault();
+        if (task is null)
+            return;
+
+        // Add teamlead, then drop behandelaar: the task now belongs to the teamlead group.
+        using (var added = await SendAsync(
+            $"service/runtime/tasks/{task.Id}/identitylinks",
+            new IdentityLinkRequest(TeamleadGroup, "candidate"), ct))
+            added.EnsureSuccessStatusCode();
+
+        await DeleteAsync(
+            $"service/runtime/tasks/{task.Id}/identitylinks/groups/{BehandelaarGroup}/candidate", ct);
+    }
+
+    public async Task CompleteBeoordelingEscalatieJobAsync(string jobId, CancellationToken ct = default)
+    {
+        using var response = await SendAsync(
+            $"external-job-api/acquire/jobs/{jobId}/complete", new CompleteJobRequest(options.WorkerId, []), ct);
+        response.EnsureSuccessStatusCode();
+    }
+
     private async Task<TResponse?> GetAsync<TResponse>(string path, CancellationToken ct)
     {
         var message = new HttpRequestMessage(HttpMethod.Get, new Uri(options.BaseUrl, path));
@@ -115,6 +159,14 @@ public sealed class FlowableWorkflowClient(HttpClient http, FlowableOptions opti
         return await response.Content.ReadFromJsonAsync<TResponse>(ct);
     }
 
+    private async Task DeleteAsync(string path, CancellationToken ct)
+    {
+        var message = new HttpRequestMessage(HttpMethod.Delete, new Uri(options.BaseUrl, path));
+        message.Headers.Authorization = new AuthenticationHeaderValue("Basic", BasicCredentials());
+        using var response = await http.SendAsync(message, ct);
+        response.EnsureSuccessStatusCode();
+    }
+
     private async Task<TResponse?> PostAsync<TRequest, TResponse>(string path, TRequest body, CancellationToken ct)
     {
         using var response = await SendAsync(path, body, ct);
@@ -154,6 +206,14 @@ public sealed class FlowableWorkflowClient(HttpClient http, FlowableOptions opti
         [property: JsonPropertyName("taskDefinitionKey")] string TaskDefinitionKey,
         [property: JsonPropertyName("includeProcessVariables")] bool IncludeProcessVariables);
 
+    private sealed record TaskByInstanceQueryRequest(
+        [property: JsonPropertyName("processInstanceId")] string ProcessInstanceId,
+        [property: JsonPropertyName("taskDefinitionKey")] string TaskDefinitionKey);
+
+    private sealed record IdentityLinkRequest(
+        [property: JsonPropertyName("group")] string Group,
+        [property: JsonPropertyName("type")] string Type);
+
     private sealed record ClaimTaskRequest(
         [property: JsonPropertyName("action")] string Action,
         [property: JsonPropertyName("assignee")] string Assignee);
@@ -193,6 +253,10 @@ public sealed class FlowableWorkflowClient(HttpClient http, FlowableOptions opti
 
     private sealed record ExecutionDto([property: JsonPropertyName("id")] string Id);
 
+    private sealed record AcquiredEscalatieJob(
+        [property: JsonPropertyName("id")] string Id,
+        [property: JsonPropertyName("processInstanceId")] string ProcessInstanceId);
+
     private sealed record AcquiredJob(
         [property: JsonPropertyName("id")] string Id,
         [property: JsonPropertyName("variables")] IReadOnlyList<Variable> Variables)

services/domain/Big.Infrastructure/IExternalWorkerClient.cs

@@ -16,3 +16,23 @@ public interface IExternalWorkerClient
     /// <summary>Complete an acquired job, passing the opened zaak URL back into the process.</summary>
     Task CompleteOpenZaakJobAsync(string jobId, Uri zaakUrl, CancellationToken ct = default);
 }
+
+/// <summary>
+/// The escalation side of the Workflow Client (S-14): the <c>BeoordelingEscaleren</c> external-worker
+/// jobs parked by the 14-day boundary timer on <c>Beoordelen</c>, and the reassignment they drive.
+/// Kept separate from <see cref="IExternalWorkerClient"/> (interface segregation) so the OpenZaak
+/// worker never sees escalation. Implemented by <see cref="FlowableWorkflowClient"/> — the only code
+/// that talks to Flowable (§8.2, ADR-0015).
+/// </summary>
+public interface IBeoordelingEscalatieClient
+{
+    /// <summary>Acquire and lock up to <paramref name="maxJobs"/> <c>BeoordelingEscaleren</c> jobs.</summary>
+    Task<IReadOnlyList<EscalatieJob>> AcquireBeoordelingEscalatieJobsAsync(int maxJobs, CancellationToken ct = default);
+
+    /// <summary>Reassign the still-open <c>Beoordelen</c> task in the given process instance from the
+    /// behandelaar group to teamlead. Best-effort no-op if the task is no longer open.</summary>
+    Task ReassignBeoordelingToTeamleadAsync(string processInstanceId, CancellationToken ct = default);
+
+    /// <summary>Complete an acquired escalation job so its token reaches the escalation end event.</summary>
+    Task CompleteBeoordelingEscalatieJobAsync(string jobId, CancellationToken ct = default);
+}

services/domain/Big.Tests/BeoordelingEscalatieProcessorTests.cs

@@ -0,0 +1,82 @@
+using Big.Application;
+using Big.Infrastructure;
+using Microsoft.Extensions.Logging;
+using Microsoft.Extensions.Logging.Abstractions;
+
+namespace Big.Tests;
+
+// S-14 (#15): the escalation drain loop. Mirrors OpenZaakJobProcessor — acquire the parked
+// BeoordelingEscaleren jobs, reassign each instance's Beoordelen task to teamlead, then complete the
+// job. A job whose reassignment fails is logged and left un-completed for Flowable to redeliver (§8.6).
+public class BeoordelingEscalatieProcessorTests
+{
+    /// <summary>A fake escalation client: scripts the jobs to acquire, records reassignments and
+    /// completions, and can be told to throw on reassigning a given instance.</summary>
+    private sealed class FakeEscalatieClient(params EscalatieJob[] jobs) : IBeoordelingEscalatieClient
+    {
+        public int AcquireCount { get; private set; }
+        public List<string> Reassigned { get; } = [];
+        public List<string> Completed { get; } = [];
+        public string? ThrowOnInstance { get; set; }
+
+        public Task<IReadOnlyList<EscalatieJob>> AcquireBeoordelingEscalatieJobsAsync(int maxJobs, CancellationToken ct = default)
+        {
+            AcquireCount++;
+            return Task.FromResult<IReadOnlyList<EscalatieJob>>(jobs.Take(maxJobs).ToList());
+        }
+
+        public Task ReassignBeoordelingToTeamleadAsync(string processInstanceId, CancellationToken ct = default)
+        {
+            if (processInstanceId == ThrowOnInstance)
+                throw new InvalidOperationException("reassign failed");
+            Reassigned.Add(processInstanceId);
+            return Task.CompletedTask;
+        }
+
+        public Task CompleteBeoordelingEscalatieJobAsync(string jobId, CancellationToken ct = default)
+        {
+            Completed.Add(jobId);
+            return Task.CompletedTask;
+        }
+    }
+
+    [Fact]
+    public async Task Acquires_an_escalation_reassigns_to_teamlead_and_completes_the_job()
+    {
+        var client = new FakeEscalatieClient(new EscalatieJob("job-9", "pi-1"));
+
+        var acquired = await new BeoordelingEscalatieProcessor(
+            client, NullLogger<BeoordelingEscalatieProcessor>.Instance).PumpOnceAsync(5);
+
+        Assert.Equal(1, acquired);
+        Assert.Equal("pi-1", Assert.Single(client.Reassigned));
+        Assert.Equal("job-9", Assert.Single(client.Completed));
+    }
+
+    [Fact]
+    public async Task A_failing_reassign_is_left_uncompleted_for_flowable_to_redeliver()
+    {
+        var client = new FakeEscalatieClient(new EscalatieJob("job-9", "pi-1")) { ThrowOnInstance = "pi-1" };
+        var logger = new CapturingLogger<BeoordelingEscalatieProcessor>();
+
+        var acquired = await new BeoordelingEscalatieProcessor(client, logger).PumpOnceAsync(5);
+
+        Assert.Equal(1, acquired);
+        Assert.Empty(client.Completed);
+        var error = Assert.Single(logger.Entries, e => e.Level == LogLevel.Error);
+        Assert.Contains("job-9", error.Message);
+    }
+
+    [Fact]
+    public async Task Does_nothing_but_poll_when_there_are_no_escalations()
+    {
+        var client = new FakeEscalatieClient();
+
+        var acquired = await new BeoordelingEscalatieProcessor(
+            client, NullLogger<BeoordelingEscalatieProcessor>.Instance).PumpOnceAsync(5);
+
+        Assert.Equal(0, acquired);
+        Assert.Equal(1, client.AcquireCount);
+        Assert.Empty(client.Completed);
+    }
+}

services/domain/Big.Tests/FlowableWorkflowClientTests.cs

@@ -306,4 +306,108 @@ public class FlowableWorkflowClientTests
         await Assert.ThrowsAsync<HttpRequestException>(
             () => client.CompleteBeoordelingAsync("task-1", BeoordelingsBesluit.Goedkeuren));
     }
+
+    // ── S-14 (#15): 14-day beoordeling escalation → reassign to teamlead (ADR-0015) ───────────────
+    // The BPMN parks a parallel escalation token on a non-interrupting P14D boundary timer, surfaced as
+    // an external-worker job on the BeoordelingEscaleren topic. The worker reassigns the still-open
+    // Beoordelen task from the behandelaar group to teamlead, then completes the escalation job.
+
+    [Fact]
+    public async Task Acquire_escalation_jobs_posts_the_escalation_topic_and_parses_the_process_instance()
+    {
+        var capture = new RequestCapture();
+        var client = Client(capture.Responds(HttpStatusCode.OK,
+            """[{"id":"job-9","processInstanceId":"pi-1"}]"""));
+
+        var jobs = await client.AcquireBeoordelingEscalatieJobsAsync(3);
+
+        var job = Assert.Single(jobs);
+        Assert.Equal("job-9", job.JobId);
+        Assert.Equal("pi-1", job.ProcessInstanceId);
+        Assert.Equal("http://flowable/flowable-rest/external-job-api/acquire/jobs",
+            capture.Seen!.RequestUri!.ToString());
+        Assert.Contains("\"topic\":\"BeoordelingEscaleren\"", capture.Body);
+        Assert.Contains("\"numberOfTasks\":3", capture.Body);
+        Assert.Contains("\"workerId\":\"worker-x\"", capture.Body);
+    }
+
+    [Theory]
+    [InlineData("[]")]
+    [InlineData("null")]
+    public async Task Acquire_escalation_jobs_returns_empty_when_none_are_parked(string body)
+    {
+        var capture = new RequestCapture();
+        var client = Client(capture.Responds(HttpStatusCode.OK, body));
+
+        Assert.Empty(await client.AcquireBeoordelingEscalatieJobsAsync(1));
+        Assert.NotNull(capture.Seen);
+    }
+
+    [Fact]
+    public async Task Reassign_moves_the_open_beoordelen_task_from_behandelaar_to_teamlead()
+    {
+        var requests = new List<(HttpMethod Method, string Url, string? Body)>();
+        var client = Client(new StubHandler(async req =>
+        {
+            requests.Add((req.Method, req.RequestUri!.ToString(),
+                req.Content is null ? null : await req.Content.ReadAsStringAsync()));
+            // The task query returns the still-open Beoordelen task parked in this instance.
+            return req.RequestUri!.AbsoluteUri.EndsWith("service/query/tasks")
+                ? new HttpResponseMessage(HttpStatusCode.OK)
+                {
+                    Content = new StringContent("""{"data":[{"id":"task-7"}],"total":1}""",
+                        Encoding.UTF8, "application/json"),
+                }
+                : new HttpResponseMessage(HttpStatusCode.OK);
+        }));
+
+        await client.ReassignBeoordelingToTeamleadAsync("pi-1");
+
+        // 1. Find the still-open Beoordelen task in this process instance.
+        var query = requests.Single(r => r.Url.EndsWith("service/query/tasks"));
+        Assert.Equal(HttpMethod.Post, query.Method);
+        Assert.Contains("\"processInstanceId\":\"pi-1\"", query.Body);
+        Assert.Contains("\"taskDefinitionKey\":\"Beoordelen\"", query.Body);
+        // 2. Add teamlead as a candidate group on that task.
+        var add = requests.Single(r => r.Method == HttpMethod.Post
+            && r.Url.EndsWith("service/runtime/tasks/task-7/identitylinks"));
+        Assert.Contains("\"group\":\"teamlead\"", add.Body);
+        Assert.Contains("\"type\":\"candidate\"", add.Body);
+        // 3. Remove behandelaar as a candidate group — the task now belongs to teamlead.
+        Assert.Contains(requests, r => r.Method == HttpMethod.Delete
+            && r.Url.EndsWith("service/runtime/tasks/task-7/identitylinks/groups/behandelaar/candidate"));
+    }
+
+    [Fact]
+    public async Task Reassign_is_a_no_op_when_the_beoordelen_task_is_no_longer_open()
+    {
+        // The behandelaar completed it just before the timer fired: nothing to reassign, no throw.
+        var methods = new List<HttpMethod>();
+        var client = Client(new StubHandler(req =>
+        {
+            methods.Add(req.Method);
+            return Task.FromResult(new HttpResponseMessage(HttpStatusCode.OK)
+            {
+                Content = new StringContent("""{"data":[],"total":0}""", Encoding.UTF8, "application/json"),
+            });
+        }));
+
+        await client.ReassignBeoordelingToTeamleadAsync("pi-1");
+
+        Assert.DoesNotContain(HttpMethod.Delete, methods);
+    }
+
+    [Fact]
+    public async Task Complete_escalation_job_posts_to_the_job_complete_endpoint()
+    {
+        var capture = new RequestCapture();
+        var client = Client(capture.Responds(HttpStatusCode.NoContent));
+
+        await client.CompleteBeoordelingEscalatieJobAsync("job-9");
+
+        Assert.Equal(HttpMethod.Post, capture.Seen!.Method);
+        Assert.Equal("http://flowable/flowable-rest/external-job-api/acquire/jobs/job-9/complete",
+            capture.Seen.RequestUri!.ToString());
+        Assert.Contains("\"workerId\":\"worker-x\"", capture.Body);
+    }
 }

services/domain/stryker-config.json

@@ -4,7 +4,8 @@
     "test-projects": ["Big.Tests/Big.Tests.csproj"],
     "reporters": ["progress", "html"],
     "mutate": [
-      "!**/OpenZaakJobPump.cs"
+      "!**/OpenZaakJobPump.cs",
+      "!**/BeoordelingEscalatiePump.cs"
     ],
     "thresholds": {
       "high": 95,

tests/acceptance/Acceptance.csproj

@@ -22,6 +22,9 @@
     <ProjectReference Include="..\..\services\acl\Acl.Infrastructure\Acl.Infrastructure.csproj" />
     <ProjectReference Include="..\..\services\event-subscriber\EventSubscriber.Application\EventSubscriber.Application.csproj" />
     <ProjectReference Include="..\..\services\domain\Big.Application\Big.Application.csproj" />
+    <!-- The beoordeling-escalation scenario drives the escalation worker (Infrastructure), as the
+         ACL scenario drives Acl.Infrastructure — escalation has no domain-aggregate surface (S-14). -->
+    <ProjectReference Include="..\..\services\domain\Big.Infrastructure\Big.Infrastructure.csproj" />
     <ProjectReference Include="..\..\services\bff\Bff.Api\Bff.Api.csproj" />
   </ItemGroup>
 

tests/acceptance/Features/EenBeoordelingEscaleren.feature

@@ -0,0 +1,22 @@
+# language: en
+# Drives S-14 (#15). A beoordeling a behandelaar does not pick up within 14 days escalates to the
+# teamlead: a non-interrupting boundary timer parks a BeoordelingEscaleren job (ADR-0015) which the
+# escalation worker drains, reassigning the still-open Beoordelen task's candidate group to teamlead.
+# A beoordeling completed before the timer fires does not escalate. This scenario exercises the
+# escalation worker against an in-memory Flowable stand-in; the timer firing live is verify-domain.
+Feature: Een beoordeling escaleren
+  Als teamleider wil ik dat een beoordeling die na 14 dagen niet is opgepakt naar mij escaleert
+  zodat aanvragen niet blijven liggen.
+
+  Scenario: Na 14 dagen zonder oppakken escaleert de beoordeling naar de teamlead
+    Given a registration parked at the Beoordelen task for the behandelaar
+    When the 14-day escalation timer fires
+    And the escalation worker runs
+    Then the beoordeling is reassigned to the teamlead
+
+  Scenario: Een tijdig afgeronde beoordeling escaleert niet
+    Given a registration parked at the Beoordelen task for the behandelaar
+    When the behandelaar completes the beoordeling before the timer fires
+    And the 14-day escalation timer fires
+    And the escalation worker runs
+    Then the beoordeling stays with the behandelaar

tests/acceptance/Steps/EenBeoordelingEscalerenSteps.cs

@@ -0,0 +1,44 @@
+using Acceptance.Support;
+using Big.Infrastructure;
+using Microsoft.Extensions.Logging.Abstractions;
+using Reqnroll;
+using Xunit;
+
+namespace Acceptance.Steps;
+
+/// <summary>Bindings for <c>EenBeoordelingEscaleren.feature</c> (S-14). Drives the escalation worker
+/// (<see cref="BeoordelingEscalatieProcessor"/>) against an in-memory Flowable stand-in; one instance
+/// per scenario. Escalation has no domain-aggregate surface — it only reassigns who may claim the
+/// still-open Beoordelen task — so the scenario asserts on the task's candidate group.</summary>
+[Binding]
+[Scope(Feature = "Een beoordeling escaleren")]
+public sealed class EenBeoordelingEscalerenSteps
+{
+    private readonly InMemoryEscalatieClient _flowable = new();
+    private string _processInstanceId = "";
+
+    [Given("a registration parked at the Beoordelen task for the behandelaar")]
+    public void GivenARegistrationParkedForTheBehandelaar()
+        => _processInstanceId = _flowable.ParkBeoordeling();
+
+    [When("the 14-day escalation timer fires")]
+    public void WhenTheEscalationTimerFires()
+        => _flowable.FireEscalationTimer(_processInstanceId);
+
+    [When("the behandelaar completes the beoordeling before the timer fires")]
+    public void WhenTheBehandelaarCompletesBeforeTheTimer()
+        => _flowable.CompleteBeoordeling(_processInstanceId);
+
+    [When("the escalation worker runs")]
+    public async Task WhenTheEscalationWorkerRuns()
+        => await new BeoordelingEscalatieProcessor(
+            _flowable, NullLogger<BeoordelingEscalatieProcessor>.Instance).PumpOnceAsync(5);
+
+    [Then("the beoordeling is reassigned to the teamlead")]
+    public void ThenTheBeoordelingIsReassignedToTheTeamlead()
+        => Assert.Equal("teamlead", _flowable.CandidateGroupFor(_processInstanceId));
+
+    [Then("the beoordeling stays with the behandelaar")]
+    public void ThenTheBeoordelingStaysWithTheBehandelaar()
+        => Assert.Equal("behandelaar", _flowable.CandidateGroupFor(_processInstanceId));
+}

tests/acceptance/Support/InMemoryDomainPorts.cs

@@ -1,5 +1,6 @@
 using Big.Application;
 using Big.Domain;
+using Big.Infrastructure;
 
 namespace Acceptance.Support;
 
@@ -73,6 +74,59 @@ public sealed class InMemoryUserTaskClient : IUserTaskClient
     }
 }
 
+/// <summary>An in-memory Flowable stand-in for the beoordeling-escalation scenario (S-14): it models
+/// one Beoordelen task per process instance — its candidate group and whether it is still open — and
+/// the escalation jobs the non-interrupting 14-day boundary timer parks. It drives the escalation
+/// worker's behaviour without a running Flowable; the timer firing live is the verify-domain check.</summary>
+public sealed class InMemoryEscalatieClient : IBeoordelingEscalatieClient
+{
+    private sealed class ParkedTask
+    {
+        public string CandidateGroup { get; set; } = "behandelaar";
+        public bool IsOpen { get; set; } = true;
+    }
+
+    private readonly Dictionary<string, ParkedTask> _tasks = [];
+    private readonly List<EscalatieJob> _parked = [];
+    private int _seq;
+
+    /// <summary>A registration parks at Beoordelen, claimable by the behandelaar group.</summary>
+    public string ParkBeoordeling()
+    {
+        var pid = $"pi-{++_seq}";
+        _tasks[pid] = new ParkedTask();
+        return pid;
+    }
+
+    /// <summary>The behandelaar completes the beoordeling before the timer fires: the task closes.</summary>
+    public void CompleteBeoordeling(string processInstanceId) => _tasks[processInstanceId].IsOpen = false;
+
+    /// <summary>The 14-day boundary timer fires: a non-interrupting token parks an escalation job.</summary>
+    public void FireEscalationTimer(string processInstanceId)
+        => _parked.Add(new EscalatieJob($"job-{++_seq}", processInstanceId));
+
+    /// <summary>The candidate group that may currently pick the task up.</summary>
+    public string CandidateGroupFor(string processInstanceId) => _tasks[processInstanceId].CandidateGroup;
+
+    public Task<IReadOnlyList<EscalatieJob>> AcquireBeoordelingEscalatieJobsAsync(int maxJobs, CancellationToken ct = default)
+        => Task.FromResult<IReadOnlyList<EscalatieJob>>(_parked.Take(maxJobs).ToList());
+
+    public Task ReassignBeoordelingToTeamleadAsync(string processInstanceId, CancellationToken ct = default)
+    {
+        // No-op if the behandelaar already completed it — the timer/completion race (§8.6).
+        var task = _tasks[processInstanceId];
+        if (task.IsOpen)
+            task.CandidateGroup = "teamlead";
+        return Task.CompletedTask;
+    }
+
+    public Task CompleteBeoordelingEscalatieJobAsync(string jobId, CancellationToken ct = default)
+    {
+        _parked.RemoveAll(j => j.JobId == jobId);
+        return Task.CompletedTask;
+    }
+}
+
 /// <summary>An in-memory registration store for the domain acceptance scenario.</summary>
 public sealed class InMemoryRegistrationStore : IRegistrationStore
 {

workflows/registratie.bpmn

@@ -15,7 +15,12 @@
        S-11 adds withdrawal: while parked at Beoordelen the citizen can trek de aanvraag in — an
        interrupting message boundary event (RegistratieIngetrokken) cancels the task and ends the
        process via a dedicated "ingetrokken" end (ADR-0014). The Workflow Client delivers the message
-       to the task's execution; the BPMN owns the cancellation path. -->
+       to the task's execution; the BPMN owns the cancellation path.
+       S-14 adds escalation: a NON-interrupting boundary timer (P14D) on Beoordelen. If a behandelaar
+       has not picked the task up within 14 days it fires a parallel token to an external-worker task
+       (BeoordelingEscaleren); the Workflow Client reassigns the still-open Beoordelen task from the
+       behandelaar group to teamlead (ADR-0015). The Beoordelen task stays open throughout — the timer
+       only changes who may claim it. -->
   <message id="Message_Ingetrokken" name="RegistratieIngetrokken"/>
 
   <process id="registratie" name="Registratie ontvangen" isExecutable="true">
@@ -45,6 +50,25 @@
     <sequenceFlow id="flow4" sourceRef="Ingetrokken" targetRef="endIngetrokken"/>
 
     <endEvent id="endIngetrokken" name="Registratie ingetrokken"/>
+
+    <!-- Escalation (S-14): non-interrupting P14D boundary timer on Beoordelen. On timeout a parallel
+         token runs EscaleerBeoordeling, an external-worker task the Workflow Client picks up to
+         reassign the still-open Beoordelen task from behandelaar to teamlead (ADR-0015). -->
+    <boundaryEvent id="EscaleerTimer" attachedToRef="Beoordelen" cancelActivity="false">
+      <timerEventDefinition>
+        <timeDuration>P14D</timeDuration>
+      </timerEventDefinition>
+    </boundaryEvent>
+
+    <sequenceFlow id="flow5" sourceRef="EscaleerTimer" targetRef="EscaleerBeoordeling"/>
+
+    <serviceTask id="EscaleerBeoordeling" name="Beoordeling escaleren"
+                 flowable:type="external-worker"
+                 flowable:topic="BeoordelingEscaleren"/>
+
+    <sequenceFlow id="flow6" sourceRef="EscaleerBeoordeling" targetRef="endEscaleren"/>
+
+    <endEvent id="endEscaleren" name="Beoordeling geëscaleerd"/>
   </process>
 
   <bpmndi:BPMNDiagram id="diagram">
@@ -83,6 +107,24 @@
         <omgdi:waypoint x="450" y="165"/>
         <omgdi:waypoint x="450" y="220"/>
       </bpmndi:BPMNEdge>
+      <bpmndi:BPMNShape id="s_escaleerTimer" bpmnElement="EscaleerTimer">
+        <omgdc:Bounds x="480" y="70" width="30" height="30"/>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="s_escaleerBeoordeling" bpmnElement="EscaleerBeoordeling">
+        <omgdc:Bounds x="580" y="20" width="120" height="60"/>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNShape id="s_endEscaleren" bpmnElement="endEscaleren">
+        <omgdc:Bounds x="760" y="35" width="30" height="30"/>
+      </bpmndi:BPMNShape>
+      <bpmndi:BPMNEdge id="e_flow5" bpmnElement="flow5">
+        <omgdi:waypoint x="495" y="70"/>
+        <omgdi:waypoint x="495" y="50"/>
+        <omgdi:waypoint x="580" y="50"/>
+      </bpmndi:BPMNEdge>
+      <bpmndi:BPMNEdge id="e_flow6" bpmnElement="flow6">
+        <omgdi:waypoint x="700" y="50"/>
+        <omgdi:waypoint x="760" y="50"/>
+      </bpmndi:BPMNEdge>
     </bpmndi:BPMNPlane>
   </bpmndi:BPMNDiagram>
 </definitions>